• Customer Support Lead

    Storm2
    Digital Banking
    Remote
    Hybrid

    Customer Support Lead

    job location icon
    New York, United States
    Location
    job industry icon
    Digital Banking
    Industry
    job work mode icon
    Remote - Hybrid
    Working model
    Storm2-logo

    Storm2
    Levin is the parent company of Storm2

     Customer Support Lead

    About the Role
    Trade with clarity. Our client is a fast-growing financial trading firm building the next generation of financial markets. They believe in hiring exceptional people, working hard, and enjoying the journey as they scale.
    They’re looking for an ambitious and experienced Customer Support Lead to join a small, high-performing team and take ownership of the customer support function as the business grows.

    Role Overview
    This is a hands-on leadership role responsible for leading the customer support organization, including support specialists, base representatives, and technical support management. The focus is on building structure, setting standards, and ensuring smooth, efficient day-to-day operations.
    The role combines people leadership, process development, and operational reporting, with real impact on customer experience and internal performance.

    What You’ll Do

    • Lead and manage the customer support team, ensuring consistent performance, coverage, and accountability across base reps, specialists, and technical support
    • Build, document, and maintain SOPs, including workflows, escalation paths, and best practices
    • Track, analyze, and report on key support KPIs, providing clear insights into performance, trends, and improvement areas
    • Own hiring, training, and onboarding processes, partnering with leadership to scale the team responsibly
    • Maintain high quality standards across all customer interactions, ensuring accuracy, tone, and consistency

    What They’re Looking For

    • Proven experience managing customer support teams in fast-paced environments
    • Strong operational, organizational, and process-driven mindset
    • Experience building or maintaining SOPs and training programs
    • Comfort working with metrics, dashboards, and performance reporting

    Interested applicants can send their details to marketing@levintalent.com

    New York, United States
    View job

  • Senior SWE

    Storm2
    AccountingTech
    Hybrid
    Hybrid : 1

    Senior SWE

    $180K - 240K per year
    Salary
    job location icon
    San Francisco, California, United States
    Location
    job industry icon
    AccountingTech
    Industry
    job work mode icon
    Hybrid
    Working model
    Storm2-logo

    Storm2
    Levin is the parent company of Storm2

    ⚡ Senior / Staff Software Engineer (Backend / Platform)
    📍 New York City or San Francisco (Hybrid)
    💲 Competitive base + equity

    I’m supporting our client, a high-growth, AI-native ERP company, as they scale their engineering team to build the financial operating system for the next generation of companies.

    They serve accounting and finance teams at fast-growing businesses where speed, accuracy, and insight genuinely matter. The product is already live and trusted by modern, AI-first companies, and the focus now is on scaling a highly opinionated, unified platform that can support real-time closes, complex workflows, and intelligent automation.

    This is a senior, hands-on engineering role with real influence. You’ll work across the software lifecycle, partner closely with product and design, and help shape technical direction in a system that sits at the financial core of modern companies.

    Who This Role Is For

    You’re an experienced software engineer who enjoys working on complex, high-impact systems and taking real ownership of technical decisions.

    You move quickly, think independently, and care deeply about building reliable, well-architected software that solves real user problems. You don’t wait for perfect specs. You engage, propose solutions, and help move the product forward.

    You’re comfortable in environments where:

    • Speed and quality both matter

    • Engineers influence product direction

    • Customers are close to the work

    • Technical decisions have long-term consequences

    What You’ll Do

    Own Technical Decisions

    • Lead architectural discussions across infrastructure and application layers

    • Help define engineering standards and best practices

    • Shape technical strategy with an eye toward scalability and longevity

    Build & Ship Core Platform Features

    • Work closely with Product and Design to translate customer needs into robust solutions

    • Advocate for technical trade-offs that balance product velocity and engineering excellence

    • Build systems that are reliable, auditable, and production-grade

    Drive Quality & Reliability

    • Champion continuous delivery and modern deployment practices

    • Lead by example in testing, automation, and quality-first development

    • Own production reliability, monitoring, and incident response

    Stay Close to Customers

    • Participate in customer research and feedback loops

    • Translate real-world finance and accounting workflows into technical requirements

    • Represent the customer perspective in engineering decisions

    Raise the Bar

    • Mentor engineers through code reviews and collaboration

    • Contribute to a culture of learning, feedback, and high standards

    • Help scale engineering practices as the company grows

    What They’re Looking For

    • 5+ years of software engineering experience with a strong track record on scalable systems

    • Backend-focused engineer with experience in Kotlin, Java, or JVM-based languages

    • Comfort working across object-oriented and functional paradigms

    • Experience with modern web frameworks; TypeScript experience is a plus

    • Strong product intuition and the ability to solve real user problems pragmatically

    • Comfortable working independently in a fast-moving, high-ownership environment

    Working Model

    • Hybrid setup with in-office collaboration Tuesdays and Thursdays, plus one flexible day

    • Based within commuting distance of NYC or San Francisco, or willing to relocate

    • In-person collaboration is valued and used intentionally

    Why Apply?

    You’ll work on a product that sits at the financial core of modern companies, alongside a high-calibre team that moves quickly and expects ownership. This is a chance to influence architecture, product direction, and engineering culture at a meaningful stage of growth.

    📧 Interested in applying?
    Click Easy Apply or email me at ben.watts@storm2.com

    ⚡ Storm2 is a specialist FinTech recruitment firm with clients across Europe, APAC, and North America. For open opportunities and market insights, visit storm2.com or follow the Storm2 LinkedIn page.

    Interested applicants can send their details to marketing@levintalent.com

    $180K - 240K per year
    San Francisco, California, United States
    View job

  • AI Researcher

    Storm2
    WealthTech
    Remote
    Hybrid

    AI Researcher

    $225K - 275K per year
    Salary
    job location icon
    Alabama, United States
    Location
    job industry icon
    WealthTech
    Industry
    job work mode icon
    Remote - Hybrid
    Working model
    Storm2-logo

    Storm2
    Levin is the parent company of Storm2

    ⚡ AI Researcher

    💼 WealthTech / Financial Advisory Technology

    🌍 Remote – United States

    💰 225-275k Base + founding level equity.

     

    About the Company

    We are partnered with a stealth-stage, venture-backed WealthTech startup building AI-native software designed for financial advisors. The platform is focused on transforming how advisors generate insights, interpret complex financial information, and deliver personalised guidance at scale.

    AI is foundational to the product. Research, experimentation, and applied innovation directly inform what reaches production, making this an environment where research outcomes quickly translate into real-world impact.

     

    The Role

    This role exists to lead applied AI research and experimentation across core financial advisory workflows. As an AI Researcher, you will explore and evaluate emerging AI techniques, turning research concepts into practical systems used by advisors every day.

    You’ll work closely with Product and Engineering to move ideas from prototype to production, contributing to early technical decisions while helping define the long-term AI research direction in a zero-to-one environment.

     

    Key Responsibilities:

    • Conduct applied AI research focused on real-world financial advisory use cases
    • Design, prototype, and evaluate AI-driven approaches for client insights, recommendations, and planning workflows
    • Research and experiment with LLMs, retrieval-augmented generation (RAG), embeddings, and NLP techniques
    • Translate research prototypes into production-ready features in partnership with engineering
    • Develop evaluation frameworks to assess model quality, accuracy, and reliability in financial contexts
    • Explore document understanding and financial knowledge extraction techniques
    • Stay current with state-of-the-art AI research and identify opportunities for applied use
    • Contribute to early architectural and technical decisions in a zero-to-one product environment

     

    Requirements / Who We’re Looking For:

    • 3–7+ years of experience in AI research, applied machine learning, or a related field
    • Strong foundation in machine learning, NLP, or deep learning
    • Hands-on experience experimenting with LLMs, embeddings, RAG pipelines, or knowledge systems
    • Demonstrated ability to take research ideas from concept through prototype
    • Proficiency with Python, ML frameworks, and modern data tooling
    • Interest in or exposure to wealth management, financial advisors, or financial markets is a plus
    • Comfortable operating in an early-stage, stealth environment with high ownership and ambiguity

     

    Why Apply?:

    • Work on applied AI problems with direct, real-world impact
    • Influence how cutting-edge research translates into production systems
    • High autonomy and ownership in a zero-to-one product environment
    • Close collaboration with product and engineering from day one
    • Opportunity to shape long-term AI research direction as the platform scales
    • Build AI systems used daily by financial professionals

     

    📧 Interested?

    Click the ‘Apply’ button or reach out for a confidential conversation.
     

    ⚡ Storm2 is a specialist FinTech recruitment firm with clients across North America.

    To discuss open opportunities or career options, please visit our website at storm2.com or follow the Storm2 LinkedIn page for the latest jobs and intel.

    Interested applicants can send their details to marketing@levintalent.com

    $225K - 275K per year
    Alabama, United States
    View job

  • Staff AI Engineer

    Storm2
    RegTech
    Hybrid
    Hybrid : 1

    Staff AI Engineer

    $250K - 300K per year
    Salary
    job location icon
    New York, United States
    Location
    job industry icon
    RegTech
    Industry
    job work mode icon
    Hybrid
    Working model
    Storm2-logo

    Storm2
    Levin is the parent company of Storm2

    ⚡ Staff AI Engineer

    💼 RegTech / Payments Fraud

    🌍 Hybrid – New York City (or Remote U.S.)

    💰 250-300k + bonus

     

    About the Company

    We are partnered with a Series C, venture-backed RegTech company building mission-critical software to detect, prevent, and investigate payments fraud. The platform sits at the intersection of real-time payments, risk, and compliance, helping financial institutions and payment providers reduce fraud while maintaining seamless customer experiences.

    AI and machine learning are foundational to the product. As transaction volumes scale and fraud patterns evolve in real time, the company relies on advanced models and data systems to stay ahead of increasingly sophisticated adversaries.

     

    The Role

    This role sits at the technical core of the AI organization. As a Staff AI Engineer, you will design, build, and scale machine learning systems that directly power fraud detection and risk decisioning across high-throughput payments environments.

    You’ll operate as a hands-on technical leader, partnering closely with Engineering, Product, and Data teams to take models from research through production, ensuring they are reliable, explainable, and performant at scale.

     

    Key Responsibilities

    • Design and implement ML systems for real-time fraud detection, risk scoring, and anomaly detection
    • Lead end-to-end model development, from data exploration and feature engineering through deployment and monitoring
    • Build and optimize models across supervised, semi-supervised, and unsupervised learning approaches
    • Productionize models using modern MLOps practices, ensuring scalability, latency, and reliability requirements are met
    • Partner closely with Product and Engineering to integrate AI into core payments and risk workflows
    • Improve model explainability, monitoring, and performance in regulated environments
    • Act as a technical mentor and reviewer, raising the bar across the AI/ML team
    • Stay ahead of emerging fraud patterns and translate them into deployable modeling strategies

     

    Requirements / Who We’re Looking For

    • 8+ years of experience in machine learning, applied AI, or data science
    • Strong hands-on experience building and deploying ML systems in production environments
    • Deep understanding of fraud, risk, or anomaly detection in payments or financial services
    • Experience with modern ML stacks, including Python, TensorFlow/PyTorch, and cloud-based infrastructure
    • Familiarity with streaming data, real-time inference, and high-volume transaction systems
    • Strong foundations in statistics, experimentation, and model evaluation
    • Comfortable operating in regulated or compliance-heavy environments
    • Able to balance technical depth with pragmatic delivery in fast-moving teams

     

    Why Apply?

    • Work on high-impact, real-world AI problems in the payments fraud space
    • Own critical ML systems that directly influence financial risk outcomes
    • Operate at Staff level with significant technical autonomy and influence
    • Partner closely with senior engineers, product leaders, and data teams
    • Join a well-funded Series C company with clear product-market fit
    • Help shape the long-term AI and ML foundations of a scaling RegTech platform

     

    📧 Interested?

    Click Apply or reach out for a confidential conversation.
     

    ⚡ Storm2 is a specialist FinTech recruitment firm with clients across North America.

    To discuss open opportunities or career options, visit storm2.com or follow Storm2 on LinkedIn for the latest roles and market insight.

    Interested applicants can send their details to marketing@levintalent.com

    $250K - 300K per year
    New York, United States
    View job

  • VP of AI/ML

    Storm2
    Payments
    Remote
    Hybrid

    VP of AI/ML

    $275K - 315K per year
    Salary
    job location icon
    New York, United States
    Location
    job industry icon
    Payments
    Industry
    job work mode icon
    Remote - Hybrid
    Working model
    Storm2-logo

    Storm2
    Levin is the parent company of Storm2

    ⚡ VP of AI / ML

    💼 FinTech / Payments (Cross-Border)

    🌍 Remote – United States

    💰 275-315k base + bonus + equity

     

    About the Company

    We are partnered with a Series A, venture-backed payments company building modern infrastructure for cross-border and international transactions. The platform is designed to handle high-throughput, highly regulated payment flows while improving speed, reliability, and intelligence across global money movement. AI and machine learning are central to how the company differentiates. From fraud and risk to routing and compliance, data-driven decisioning is a core pillar of the product strategy rather than an experimental layer.

     

    The Role

    This role exists to own and execute the company’s AI and machine learning strategy end-to-end. As VP of AI / ML, you will define the roadmap, build scalable ML systems, and embed intelligence across the core payments platform

    You’ll work closely with Engineering, Product, and Leadership to ensure ML capabilities deliver measurable impact in production environments, while laying the foundation for long-term data and AI maturity. This is a senior leadership role combining technical depth, strategic ownership, and team building in a fast-moving environment.

     

    Key Responsibilities:

    • Define and execute the AI / ML roadmap aligned with product, risk, and business objectives
    • Lead the development of ML-driven capabilities across the payments lifecycle
    • Design and scale systems for fraud detection, transaction monitoring, and anomaly detection
    • Build intelligent risk scoring, underwriting, and decisioning models
    • Drive ML-powered routing, pricing optimisation, and operational efficiency
    • Embed AI into compliance and regulatory workflows, including KYC and AML processes
    • Partner closely with engineering and product to operationalise models in high-throughput, real-time systems
    • Establish best practices for model performance, monitoring, governance, and scalability

     

    Requirements / Who We’re Looking For:

    • 8–12+ years of experience across machine learning, applied AI, or data science
    • Prior leadership experience in a startup or high-growth technology environment
    • Proven track record of shipping ML models into production systems
    • Strong experience with real-time and batch inference architectures
    • Familiarity with modern ML stacks, cloud infrastructure, and data platforms
    • Background in FinTech, payments, financial services, or other regulated environments
    • Exposure to cross-border payments, FX, fraud, risk, or compliance systems is a strong plus
    • Comfortable operating as both a technical leader and people manager in early-stage settings

     

    Why Apply?:

    • Own AI and ML strategy at a critical growth stage of the business
    • Work on complex, real-world problems in global payments and financial infrastructure
    • High autonomy with direct influence over product and technical direction
    • Opportunity to build scalable ML systems used in mission-critical workflows
    • Partner closely with experienced leadership in a fast-growing environment
    • Shape the long-term data and intelligence foundations of the platform

     

    📧 Interested?

    Click the ‘Apply’ button or reach out for a confidential conversation.
     

    ⚡ Storm2 is a specialist FinTech recruitment firm with clients across North America.

    To discuss open opportunities or career options, please visit our website at storm2.com or follow the Storm2 LinkedIn page for the latest jobs and intel.

    Interested applicants can send their details to marketing@levintalent.com

    $275K - 315K per year
    New York, United States
    View job

  • Chief AI Officer

    Storm2
    WealthTech
    Hybrid
    Hybrid : 1

    Chief AI Officer

    $300K - 350K per year
    Salary
    job location icon
    New York, United States
    Location
    job industry icon
    WealthTech
    Industry
    job work mode icon
    Hybrid
    Working model
    Storm2-logo

    Storm2
    Levin is the parent company of Storm2

    ⚡ Chief AI Officer

    💼 WealthTech / Investment Technology

    🌍 Hybrid – New York City

    💰 300-350k base + bonus + equity.

     

    About the Company

    We are partnered with a Series B, venture-backed WealthTech company building modern software for private market investors. The platform supports complex investment workflows across sourcing, diligence, portfolio management, and reporting, with AI positioned as a core differentiator rather than a supporting feature.

    As the business scales, AI is central to how the product evolves, how insights are delivered, and how customers gain an edge in increasingly competitive private markets.

     

    The Role

    This role exists to own the company’s AI vision and execution end-to-end. As Chief AI Officer, you will define the long-term AI strategy while ensuring delivery of production-grade systems that materially improve the product and customer experience.

    You’ll operate as both a strategic leader and hands-on technical authority, partnering closely with Product and Engineering leadership to keep the platform AI-forward as the company grows.

     

    Key Responsibilities:

    • Define and own the long-term AI strategy aligned with company and product objectives
    • Lead the development of AI-driven capabilities across the investment lifecycle, including sourcing, diligence, underwriting, portfolio monitoring, risk analysis, and reporting
    • Partner closely with Product and Engineering leadership to embed AI into scalable, production-ready systems
    • Oversee model development, evaluation, and deployment across LLMs, NLP, predictive modelling, and embeddings
    • Establish best practices for AI governance, model performance, and reliability
    • Build, mentor, and scale a high-performing AI and ML organisation
    • Translate emerging AI capabilities into tangible customer and commercial value

     

    Requirements / Who We’re Looking For:

    • 10+ years of experience across AI, machine learning, or applied data science
    • Prior leadership experience in a startup or high-growth technology environment
    • Proven ability to take AI-driven products from concept through to production
    • Strong familiarity with modern AI and ML stacks and cloud-based infrastructure
    • Background in FinTech, investment technology, or B2B SaaS environments
    • Exposure to private markets such as PE, VC, private credit, or real assets is a strong plus
    • Strategic thinker who remains hands-on and technically credible

     

    Why Apply?:

    • Own AI strategy at the executive level in a scaling WealthTech business
    • Shape how AI is embedded across mission-critical investment workflows
    • High influence over product direction and long-term technical foundations
    • Opportunity to build and lead an AI organisation from a position of trust
    • Work closely with senior leadership on company-wide decision-making
    • Drive meaningful impact in complex, high-value financial domains

     

    📧 Interested?

    Click the ‘Apply’ button or reach out for a confidential conversation.
     

    ⚡ Storm2 is a specialist FinTech recruitment firm with clients across North America.

    To discuss open opportunities or career options, please visit our website at storm2.com or follow the Storm2 LinkedIn page for the latest jobs and intel.

    Interested applicants can send their details to marketing@levintalent.com

    $300K - 350K per year
    New York, United States
    View job

  • Head of AI

    Storm2
    WealthTech
    Remote
    Hybrid

    Head of AI

    $250K - 275K per year
    Salary
    job location icon
    New York, United States
    Location
    job industry icon
    WealthTech
    Industry
    job work mode icon
    Remote - Hybrid
    Working model
    Storm2-logo

    Storm2
    Levin is the parent company of Storm2

    ⚡ Head of AI

    💼 FinTech / Investment Technology

    🌍 Remote – United States

    💰 250-275k + bonus + equity

     

    About the Company

    We are partnered with an early-stage FinTech building advanced investment technology for private market participants. The business is focused on transforming how institutional and sophisticated investors research, analyse, and operate across complex investment workflows.

    Operating in a high-growth, high-ambiguity environment, the company is leveraging AI as a core differentiator. This is not an experimentation layer. AI sits at the heart of the product strategy and long-term competitive advantage.

     

    The Role

    This role exists to define and lead the AI function end-to-end. As Head of AI, you will own the strategy, architecture, and execution of AI capabilities across the platform, while remaining hands-on in delivery. You’ll work closely with executive leadership and product to turn AI into real, measurable customer value in a fast-moving startup environment.

    This is a senior, high-impact role with direct influence over product direction, team growth, and technical foundations.

     

    Key Responsibilities:

    • Define and execute the AI roadmap in partnership with executive leadership, aligning technical delivery with business and customer outcomes
    • Lead the design and implementation of AI-driven features across the platform, including LLM-powered workflows and intelligent automation
    • Remain hands-on in model development, experimentation, and technical decision-making
    • Build, mentor, and scale a high-performing AI team, setting standards for quality and execution
    • Collaborate closely with product leaders to embed AI capabilities directly into core user journeys
    • Evaluate emerging AI technologies and approaches to maintain a competitive edge
    • Establish best practices around AI governance, performance, and scalability

     

    Requirements / Who We’re Looking For:

    • 8+ years of experience building and scaling AI-driven products or platforms
    • Proven experience leading and growing AI or ML teams in high-growth environments
    • Deep hands-on experience with LLMs, machine learning, and applied AI systems
    • Strong background working in FinTech, investment technology, or adjacent domains
    • Comfort operating in early-stage or startup environments with high ownership and ambiguity
    • Ability to balance strategic leadership with hands-on technical execution
    • Experience in private markets, investment workflows, or PE-adjacent products is a strong plus

     

    Why Apply?:

    • Own and shape the AI strategy at a critical stage of company growth
    • Build AI as a first-class product capability, not an add-on
    • High autonomy, high trust, and direct access to executive leadership
    • Opportunity to build and scale a function from the ground up
    • Work on technically complex problems with real commercial impact
    • Influence the future of AI-driven investment technology

     

    📧 Interested?

    Click the ‘Apply’ button or reach out for a confidential conversation.
     

    ⚡ Storm2 is a specialist FinTech recruitment firm with clients across North America.  To discuss open opportunities or career options, please visit our website at storm2.com or follow the Storm2 LinkedIn page for the latest jobs and intel.

    Interested applicants can send their details to marketing@levintalent.com

    $250K - 275K per year
    New York, United States
    View job

  • Director of Sales

    Storm3
    Healthcare IT
    Remote
    Hybrid

    Director of Sales

    $165K - 175K per year
    Salary
    job location icon
    Los Angeles, California, United States
    Location
    job industry icon
    Healthcare IT
    Industry
    job work mode icon
    Remote - Hybrid
    Working model
    Storm3-logo

    Storm3
    Levin is the parent company of Storm3

    Director of Sales  to drive new organic growth as an individual contributor within our healthcare SaaS business. This role is focused on owning the full sales cycle, building pipeline from scratch, and consistently performing against quota in a high-growth environment.
     
    What You’ll Do

    • Drive net-new revenue through outbound prospecting, cold calling, and pipeline generation
    • True hunter able to carry a quota
    • Own the full sales cycle from first contact through close as an individual contributor
    • Consistently achieve and exceed quota targets in a competitive healthcare SaaS market
    • Develop and execute territory and account-based sales strategies to support organic growth
    • Engage clinical, operational, and executive stakeholders throughout the buying process
    • Maintain accurate pipeline management and forecasting in CRM
    • Collaborate cross-functionally with marketing, product, and leadership to align growth efforts

    What You’ll Bring

    • Proven experience in healthcare SaaS sales with a strong record of quota attainment
    • Comfort and confidence with cold calling and proactive outbound sales
    • Background selling into clinical environments; clinical training or experience strongly preferred
    • Experience in cardiovascular or adjacent clinical specialties is a strong plus
    • Ability to thrive as a self-directed individual performer in a growth-stage organization
    • Strategic, driven, and resilient with a hunter mentality
    • Strong communication, negotiation, and relationship-building skills

     
    Compensation: Base salary approximately $165-$175K plus uncapped commission.
     

    Interested applicants can send their details to marketing@levintalent.com

    $165K - 175K per year
    Los Angeles, California, United States
    View job

  • Founding Product Designer

    Storm2
    Lending
    Hybrid
    Hybrid : 1

    Founding Product Designer

    $100K - 140K per year
    Salary
    job location icon
    New York City, New York, United States
    Location
    job industry icon
    Lending
    Industry
    job work mode icon
    Hybrid
    Working model
    Storm2-logo

    Storm2
    Levin is the parent company of Storm2

    Role Description:
    This is a full-time, on-site role based in New York, NY, for a Product Designer and Head of Creative. The individual in this role will lead the creative design vision, guide the visual design language of the product, and ensure a seamless user experience. Day-to-day responsibilities include conducting user and UX research, applying design thinking methodologies, developing product design strategies, and collaborating closely with cross-functional teams to craft innovative solutions. This role also involves defining and maintaining design standards to align with overall business goals.

    What You’ll Do:
    ● Manage overall design and creative, this includes product, UX, UI, our brand, our website, and all aspects of the company’s image.
    ● Conduct UX and UI Research to understand user behaviors, needs, and motivations, translating into actionable product development
    ● Work with engineering, product management, and leadership teams to execute a strong design and brand image, strategy, and product Qualifications ● Strong Technical literacy and skills in Product Design and Visual Design to create intuitive, user-centered interfaces. ● Proven leadership in maintaining a strong design vision aligned with business objectives, including a portfolio of product and brand work.
    ● Excellent communication and collaboration skills to work cross-functionally with different teams. Experience working with product managers, engineers, and marketing. ● Bachelor’s degree is preferred, but not required. 
     

    Interested applicants can send their details to marketing@levintalent.com

    $100K - 140K per year
    New York City, New York, United States
    View job

  • Head of Credit

    Storm2
    Payments
    Hybrid

    Head of Credit

    $250K - 275K per year
    Salary
    job location icon
    Austin, Texas, United States
    Location
    job industry icon
    Payments
    Industry
    job work mode icon
    Hybrid
    Working model
    Storm2-logo

    Storm2
    Levin is the parent company of Storm2

    Role Brief: Head of Credit
    Reports to: Chief of Staff & CEO
    Location: Austin, Texas
    The Opportunity
    The company operates at the intersection of B2B payments and credit, serving SMBs with increasingly sophisticated products. As the business scales, we are hiring our first Head of Credit to define and own our credit strategy end-to-end.
    This is a senior, high-impact role focused on building credit frameworks, policies, and portfolio strategy — not simply approving deals. The Head of Credit will shape how credit is done across payments-led credit, trade credit, and enterprise underwriting.

    Scope of Role

    • Own credit strategy across lending products and B2B payments
    • Cover commercial credit, underwriting standards, credit policy, and portfolio strategy
    • Define credit metrics, decision frameworks, and internal policies
    • Translate market and bank partner expectations into scalable credit processes

    Key Responsibilities

    • Set and refine credit policy, underwriting standards, and risk frameworks
    • Monitor and actively manage portfolio-level credit performance
    • Increase automation, documentation quality, and decision consistency
    • Provide strategic direction to underwriting and risk activities
    • Support bank and funding partner relationships
    • Manage one underwriter initially, with responsibility to scale the function over time

    Success Measures
    First 6 Months

    • Refined credit policy and underwriting standards
    • Improved documentation and decision criteria
    • Increased automation in credit processes

    12 Months

    • Full ownership of credit direction and activities
    • Scalable, repeatable credit frameworks in place

    Longer Term

    • Build and lead the full underwriting and credit organization

    Candidate Profile

    • Ideally 10+ years’ experience (strong candidates with 8+ years considered)
    • Background in B2B payments, trade finance, or commercial credit
    • Large bank experience acceptable (strong policy discipline valued)
    • Comfortable in fast-paced, evolving environments
    • Step-up candidates with strong technical capability and high potential encouraged

    What Sets You Apart

    • Clear and well-defined credit philosophy
    • Proven ability to balance risk and growth
    • Experience building or materially shaping credit frameworks
    • Strong communicator with commercial and leadership teams

    Culture Fit

    • Entrepreneurial and improvement-oriented
    • Comfortable building structure where none yet exists
    • Excited by ownership and long-term impact

    Interested applicants can send their details to marketing@levintalent.com

    $250K - 275K per year
    Austin, Texas, United States
    View job
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Customer Support Lead

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New York, United States
Location
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Digital Banking
Industry
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Remote - Hybrid
Working model
Storm2-logo

Storm2
Levin is the parent company of Storm2

 Customer Support Lead

About the Role
Trade with clarity. Our client is a fast-growing financial trading firm building the next generation of financial markets. They believe in hiring exceptional people, working hard, and enjoying the journey as they scale.
They’re looking for an ambitious and experienced Customer Support Lead to join a small, high-performing team and take ownership of the customer support function as the business grows.

Role Overview
This is a hands-on leadership role responsible for leading the customer support organization, including support specialists, base representatives, and technical support management. The focus is on building structure, setting standards, and ensuring smooth, efficient day-to-day operations.
The role combines people leadership, process development, and operational reporting, with real impact on customer experience and internal performance.

What You’ll Do

  • Lead and manage the customer support team, ensuring consistent performance, coverage, and accountability across base reps, specialists, and technical support
  • Build, document, and maintain SOPs, including workflows, escalation paths, and best practices
  • Track, analyze, and report on key support KPIs, providing clear insights into performance, trends, and improvement areas
  • Own hiring, training, and onboarding processes, partnering with leadership to scale the team responsibly
  • Maintain high quality standards across all customer interactions, ensuring accuracy, tone, and consistency

What They’re Looking For

  • Proven experience managing customer support teams in fast-paced environments
  • Strong operational, organizational, and process-driven mindset
  • Experience building or maintaining SOPs and training programs
  • Comfort working with metrics, dashboards, and performance reporting

Interested applicants can send their details to marketing@levintalent.com