Enterprise Account Manager
Location: Remote (North America)
Type: Full-Time

About Our Client

They are a fast-growing talent intelligence platform that enables enterprise organizations to maximize workforce potential through scalable, personalized learning and development. Their technology connects employees with the right expertise at the right time, driving measurable impact on employee performance and business outcomes.

Having raised $44M in funding, the company has achieved double-digit million-dollar revenue growth and serves a global client base that includes Microsoft, ServiceNow, and H&R Block, along with upper mid-market organizations of 1,000+ employees. With their commercial, marketing, and customer success teams based primarily in North America, they continue to expand rapidly in the enterprise market.

Role Overview

They are seeking an Enterprise Account Manager to own and grow strategic customer relationships with some of the company’s largest enterprise accounts. This role is focused on retaining, renewing, and expanding revenue within existing accounts by serving as a trusted advisor to senior HR leaders — including CHROs, CPOs, and Chiefs of Staff.

The Enterprise Account Manager will work closely with customer success, product, and sales leadership to ensure adoption, satisfaction, and long-term value realization. With enterprise deals averaging $140K and scaling up to $600K, this is a high-impact role central to the company’s continued growth trajectory.

Key Responsibilities

• Manage a portfolio of strategic enterprise accounts, ensuring high retention and renewal rates.

• Serve as the primary relationship owner for senior HR stakeholders (CHROs, CPOs, Chiefs of Staff).

• Drive account growth by identifying and closing upsell and expansion opportunities.

• Partner with Customer Success to ensure successful onboarding, adoption, and value delivery.

• Act as the voice of the customer, providing feedback to product, marketing, and leadership teams.

• Develop account plans and renewal strategies that align with customer goals and business outcomes.

• Represent the company as a consultative, strategic partner to enterprise HR leaders.

Qualifications

• Enterprise Account Management Experience: Track record of retaining and growing large enterprise accounts.

• HR Tech Knowledge: Background in selling or managing solutions for HR leaders (CHROs, CPOs). Familiarity with LMS, learning services, performance management, employee engagement, or OD platforms strongly preferred. (Not utility HCM systems.)

• Revenue Growth: Proven success driving renewals and expansions in six-to-seven-figure accounts.

• Consultative Relationship Builder: Ability to influence and engage senior HR stakeholders as a trusted advisor.

• Collaborative Operator: Experienced working cross-functionally with CS, product, and sales teams.

• Location: Anywhere in North America (remote).

What Success Looks Like in 6–12 Months

• High retention and renewal rates across key enterprise accounts.

• Expansion of revenue footprint within existing customer base.

• Strong executive-level relationships with HR leaders across industries.

• Increased customer satisfaction and measurable impact delivered through the platform.

Why Join Them?

• Take ownership of some of the company’s largest and most strategic customer relationships.

• Work with a cutting-edge HR tech platform backed by $44M in funding and trusted by leading enterprises.

• Play a central role in shaping customer success and revenue growth.

• Competitive base salary, performance-based commission, and fully remote flexibility across North America.