⚡Senior Product Success Manger

🏥 AI Care Navigation Company

🌎 Remote or Hybrid Chicago / New York

💲 130,000 – 160,000 + Bonus + Equity
 

Interested in joining an exciting AI driven healthtech focused on improving healthcare navigation for all; patients and health care professionals alike?

Apply now if you’re driven by meaningful work and want to make a tangible impact on healthcare accessibility, this role is for you. You’ll have the opportunity to contribute to an innovative, fast-growing company while developing your career in a collaborative and forward-thinking environment.

Responsibilities:

Customer Implementation & Onboarding:

• Oversee the full lifecycle of client implementations, from initial kickoff to post-launch support
• Create project roadmaps, define requirements, and ensure timely execution
• Translate customer needs into configuration requests and collaborate with product teams for execution

Customer Success & Engagement:

• Cultivate strong relationships with customers, acting as a trusted advisor and strategic partner
• Identify pain points and propose tailored solutions using our technology
• Advocate for customer needs in internal discussions to help shape future product improvements
• Develop client-facing resources, including performance reports, presentations, and impact analyses
• Communicate product updates and coordinate customer requests efficiently

Product Analytics & Insights:

• Analyze data to provide actionable insights that support product development and decision-making
• Manage analytics tools and build custom dashboards to help clients track performance
• Guide customers in using data visualization platforms effectively
• Gather user feedback and monitor trends to drive enhancements in the platform

Cross-Functional Collaboration & Strategy:

• Work closely with teams across product, engineering, marketing, and sales to align on company initiatives
• Conduct market research to assess competitors and uncover new opportunities
• Assist leadership with strategic projects and business priorities

Experience:

• 5+ years of experience, ideally in healthcare, technology, or a startup environment
• Proficiency in Excel and PowerPoint for data analysis and reporting
• Strong background in using Tableau or similar tools for data visualization and workflow automation
• Familiarity with agile software development methodologies
• Exceptional communication skills, with the ability to translate complex data into compelling narratives
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Passion for solving key challenges in healthcare
• Experience in developing and executing customer success strategies
• Interest in business development, sales, or participating in industry events

Benefits & Perks:

• Competitive salary based on experience
• Equity in the company
• Comprehensive health insurance
• 401k plan with employer match
• Flexible work schedule with unlimited paid time off
• Monthly stipends for home office setup and wellness expenses
• Remote-first work environment with optional in-person collaboration
• Emphasis on learning, professional development, and career growth